CardSum support

Help for Android and iOS

Need a hand with a scan, your collection, or Pro? Find quick answers below or email contact@elfarabey.com. We aim to reply within 24–48 hours.

When contacting us, include your phone model, app version, and a short description of the issue. An error message or screenshot helps.

My card isn't matching. What should I try?

Scan the front of one card at a time. Keep all edges in the frame, hold your phone steady, and use even light. Tilt the card to reduce glare. If there is still no match, tap Type it in and search by the player, year, set, or card number.

Why can't I use the camera or finish a scan?

Allow camera access for CardSum in your phone's settings and check your internet connection. Scanning and pricing need a connection; your saved collection still works offline. If pricing can't be reached, wait a moment and try again.

Where do card values come from?

CardSum uses available sold listings. With three or more matching sales, we show the median price; with one or two, we show the most recent sale and flag the limited data. Open the card details and tap the card to see the comps.

No recent sales means there isn't enough data to show a value, not that the card is worth zero. Check the exact version, condition, and grading when comparing sales.

Does the free plan limit my collection?

Collection size is uncapped on both the free plan and Pro. The free plan has a daily scan limit; Pro removes that limit. Check the app for your current allowance and available plans.

I paid for Pro. How do I restore it?

Use the App Store or Google Play account you subscribed with, then open Settings → Your plan → Restore purchases in CardSum while connected to the internet. If Pro still doesn't appear, email us with the store name and your order reference.

How do I cancel my subscription or request a refund?

Open Settings → Your plan → Manage subscription if Pro is active, or go directly to Apple subscription settings or Google Play subscriptions. Deleting the app or your account does not cancel a subscription.

For refund requests, follow Apple's refund steps or Google Play's refund options. Eligibility depends on the store's policies and your purchase.

A card is missing from a collection. Where should I look?

Check All cards and clear any search or filters. Removing a card from a named collection, or deleting that collection, keeps the card in All cards. Remove from Box removes it from your library. If cards are missing unexpectedly, contact us before clearing app data or reinstalling.

How do I delete my account and data?

Open Settings → Account → Delete account & data, read the confirmation, type DELETE, then tap Delete it all. This cannot be undone. See our account deletion guide for details and the email option, or our Privacy Policy for information about your data.